Copenhagen School of Design and Technology

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Consulting and Professional Services Management (EN)

2021/2022
Danish title
Consulting and Professional Services Management (EN)
Study programme
Business Economics & Information Technology
Type of education
Full time education
Level of education
Bachelor Programme
Semester
5. semester
Duration of the subject/module
1 semester
Ects
10
Programme elements
Elective
Language
English
Start time
Autumn
Location
Guldbergsgade 29 N, København N
Subject number
9141533
Responsible for the subject(s)/modul(es)
Lars Brøndum
Jesper Skovsgaard Frederiksen
  • Purpose and learning objectives

    Whether you consider working as a consultant or pursue another role in your future professional life, Professional Services is a dominant part of the business and IT areas. This elective will teach you how to deliver as a consultant and how to develop
    and manage a Professional Services Business.

    Why services matters? The prosperity of modern countries is mainly created in the service sector, which is contributing with more than 75% to both employment and economic growth. Most businesses have a service component, why successful and profitable delivery of services is instrumental.

    Knowledge

    Consulting: This part of the elective covers the most important aspects and capabilities of working in a professional services organization. What it means to be a consultant, what you do and how you do it.

    Professional Services Management: In the other part, we focus on management and you will learn the key elements, which are required to start your consulting business or work on a management level in a service company. You will learn some of the typical challenges
    that managers face – and try to resolve them in case
    work.

    Skills

    Can identify clients needs
    Can build a proposal with a delivery plan
    Can succesfully present to clients
    Can initiate, deliver and close typical ITconsultancy
    projects

    Competences

    Combine and apply the models, theories
    and technics to successfully sell and
    deliver a consultant project at junior level
    and to deliver as a service professional in
    a product service organizationt

  • Type of instruction
    A mix of theory and practice. There will be lectures followed by case exercises supplied by KEA’s external partners, excursions, conferences and involvement of external partners.

    The elective will be based on different literature, some of it delivered free from our partners, however it is expected that the students acquire 2nd edition of the book “Fundamentals of Business Process Management” (http://fundamentals-of-bpm.org/).
  • Exam

    The learning outcomes of the exam are identical with the learning outcomes of the subject(s)/modul(es)

    Prerequisites for access to the examination
    Individual oral exam based on written group product. In order to participate in the oral exam, the written product must be handed in before the oral exam, by the set
    deadline. The grade is based on an overall assessment of the written product and the individual oral performance.

    Written deliverable: Max 10 pages. The deliverable has
    two parts: 1) A proposal for a consulting engagement,
    based on a case study. 2) Business plan for a Services
    business, including service concept and service product
    development. Grading scale: 7-step scale.
    Exam in one or more subjects
    Subject/module is tested standalone
    Type of exam
    Combined written and oral examination
    The exam is a combination of a written product and an individual oral performance.
    Written deliverable: Max 10 pages. The deliverable has
    two parts: 1) A proposal for a consulting engagement,
    based on a case study. 2) Business plan for a Services
    business, including service concept and service product
    development. Grading scale: 7-step scale.
    Individual exam or group exam
    Individual or group, 2-6 max participants
    Exam languages
    English
    Duration
    1. Individuel presentation: 5. min
    2. Individuel examination: 20. min
    3: Feedback on the grade: 5. min
    Type of evaluation
    7-point grading scale
    Examiners
    Internal censure
65
hours of teaching
209
hours of preparation
The figure shows the extent of workload related to the subject divided into different study activities.

In the subject Consulting and Professional Services Management (EN) you will receive 65 hours of instruction, which corresponds to 86 lessons (1 lesson = 45 min.) and 24% of your total workload for the subject.

The teaching primarily consists of the following activities: classroom teaching, cases, external lectures, interdisciplinary project-based teaching.
The preparation primarily consists of the following activities: reading the curriculum, group work, project work.

Read about KEAs Study Activity Model

*KEA can deviate from the number of hours if this is justified by special circumstances