Consulting and Professional Services Management (EN)2022/2023
- Purpose and learning objectives
Whether you consider working as a consultant or pursue another role in your future professional life, Professional Services is a dominant part of the business and IT areas. This elective will teach you how to deliver as a consultant and how to developKnowledge
and manage a Professional Services Business.
Why services matters? The prosperity of modern countries is mainly created in the service sector, which is contributing with more than 75% to both employment and economic growth. Most businesses have a service component, why successful and profitable delivery of services is instrumental.
Consulting: This part of the elective covers the most important aspects and capabilities of working in a professional services organization. What it means to be a consultant, what you do and how you do it.Skills
Professional Services Management: In the other part, we focus on management and you will learn the key elements, which are required to start your consulting business or work on a management level in a service company. You will learn some of the typical challenges
that managers face – and try to resolve them in case
Can identify clients needsCompetences
Can build a proposal with a delivery plan
Can succesfully present to clients
Can initiate, deliver and close typical IT-consultancy
Combine and apply the models, theories
and technics to successfully sell and
deliver a consultant project at junior level
and to deliver as a service professional in
a product service organizationt
- Type of instruction
A mix of theory and practice. There will be lectures followed by case exercises supplied by KEA’s external partners, excursions, conferences and involvement of external partners.
The elective will be based on different literature, some of it delivered free from our partners, however it is expected that the students acquire 2nd edition of the book “Fundamentals of Business Process Management” (http://fundamentals-of-bpm.org/).
The learning outcomes of the exam are identical with the learning outcomes of the subject(s)/modul(es)Prerequisites for access to the examinationIndividual oral exam based on written group product. In order to participate in the oral exam, the written product must be handed in before the oral exam, by the set
deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
The written deliverable shall not exceed 11 standard pages.Exam in one or more subjectsSubject/module is tested standaloneType of examCombined written and oral examinationThe exam is a combination of a written product and an individual oral performance.
Written deliverable: Max 11 standard pages. The deliverable has two parts: 1) A proposal for a consulting engagement, based on a case study. 2) Business plan for a Services
business, including service concept and service product development.Individual exam or group examIndividualExam languagesEnglishDuration1. Individuel presentation: 5. min
2. Individuel examination: 20. min
3: Feedback on the grade: 5. minType of evaluation7-point grading scaleExaminersInternal censure
In the subject Consulting and Professional Services Management (EN) you will receive 65 hours of instruction, which corresponds to 86 lessons (1 lesson = 45 min.) and 24% of your total workload for the subject.
The teaching primarily consists of the following activities: classroom teaching, cases, external lectures, interdisciplinary project-based teaching.
The preparation primarily consists of the following activities: reading the curriculum, group work, project work.
Read about KEAs Study Activity Model
*KEA can deviate from the number of hours if this is justified by special circumstances