Digitalization of business processes and workflows supported by Business Process Management (BPM) and process-aware information systems (PAIS) is being pushed forward both in public and private businesses as a means to improve both efficiency and quality of services offered to citizens and customers. BPM will in many cases support a better visibility and understanding of cross-organizational processes. It is a main focus of the course to illustrate how such processes interact. Since industry standard information systems are often used to support such cross-functional processes these systems and concept like best practice will have a significant role on the course too. The origins of BPM in process thinking will be examined before we move on to introducing business process modeling using IBM’s BPM tools like BlueworksLive and Process Designer which are based on the Business Process Model and Notation (BPMN) industry standard.

The course will also include introduction to Robotics Process Automation (RPA).

Learning goals made simple – a summary
The course will introduce the student to techniques and tools for discovering, modelling and deploying business processes as well as to applications using the state-ofthe-art cloud-based design and simulation tools for BPMN process modelling IBM BlueworksLive.

A special emphasis will be put on hands-on experience with IBM BPM tools from modeling to execution of a BPM application through cases designed in collaboration with industry partners.

• How different context influences how to perform the
analysis
• The semantic gap as a challenge
• Different approaches to identify stakeholders and user
needs
• Models and technics to describe current situations in
a domain (as-is)
• Models and technics to identify gaps between current
state and needs
• Models and technics to describe needs in a way so
that both the business and it understand the needs,
to ensure the fulfillment of the business needs.

• Can use different technics to collect and identify user
needs.
• Can use different models and technics to describe
current situation/domain.
• Can use different models and technics to identify the
gap between current situation and the user needs.
• Can use models and technics to describe
requirements to a new or improved it-solution.

• Manages to choose relevant tools depending on the
problem needed to be analyzed and described.
• Manages to solve real life problems with the technics
and models
• Can interact with people from both the business and
the IT area.