Most of us have probably experienced using poorly designed it-solutions, that do not fulfill our needs. As an example, ‘Sundhedsplatformen’ (the Danish health care itsolution), an it-solution designed for the US health care system. The health care system in the US is very different from the Danish, and the IT-solution has been heavily criticized for not fulfilling the needs of the Danish health care system.

That’s why business analysis is so important. As a business analyst you are the mediator between business and IT and it is your responsibility to analyze, identify, and describe business and user requirements in a way, so that IT understands the needs. Doing this properly will ensure, that the It-solution delivered will fulfill the requirements.

The goal of the course is to give you the toolbox of a business analyst and the skills to choose the relevant tool depending on the problem given, so that you can perform business analysis in any given business area, solving any given it-problem.

The course will add new tools to your existing toolbox as user stories, process modeling with BPM and modeling of business rules.

• How different context influences how to perform the analysis
• The semantic gap as a challenge
• Different approaches to identify stakeholders and user needs
• Models and technics to describe current situations in a domain (as-is)
• Models and technics to identify gaps between current state and needs
• Models and technics to describe needs in a way so that both the business and it understand the needs, to ensure the fulfillment of the business needs.

• Can use different technics to collect and identify user needs.
• Can use different models and technics to describe current situation/domain.
• Can use different models and technics to identify the gap between current situation and the user needs.
• Can use models and technics to describe requirements to a new or improved it-solution.

• Manages to choose relevant tools depending on the problem needed to be analyzed and described.
• Manages to solve real life problems with the technics and models.
• Can interact with people from both the business and the IT area.