Copenhagen School of Design and Technology

da

T06: User Centered Design (EN)

2018/2019
Danish title
T06: Brugercentreret design (EN)
Study programme
Multimediadesign and Communication
Type of education
Full time education
Level of education
Academy Profession
Semester
2. semester
Duration of the subject/module
4 Weeks
Ects
6
Programme elements
Compulsory
Language
English
Start time
Autumn
Spring
Location
Lygten 16, København NV
Subject number
3273252
Responsible for the subject(s)/modul(es)
Jens Christian Stanek
Keld Møller Marple
Kenny Marek Møller
Ida Winberg Hemmingsen
  • Content and learning outcomes

    Theme description
    You will work on developing a digital user-centered design solution for a company called Youth for Understanding. You are expected to develop an increased business understanding including analysing the business environment, the market, understanding the role of competitors and business strategy - mainly communication and campaign strategy. You should also get an understanding of the relation between understanding the company and its situation and the choice of media platforms. The theme has an emphasis on digital communication and social media. Furthermore you will work with video and coding the prototype solution.

    Purpose
    The main purpose of the theme is to work with user-centered design and user experience (UX). In order to develop a concept that is fulfilling for the company and the user of the company’s products, it is essential to learn how to analyze the market of the company, the business environment, the competitors and in general developing a stronger business understanding - primarily according to digital marketing and communication.

    The purpose of the theme is also to develop and build a digital UX-focused prototype of a campaign website for YFU that meets their requirements - as well as producing
    one or more video(s) to be used as a part of the campaign.

    User interface development:
    The subject area comprises the design and development of digital solutions with
    special emphasis on the production of user interfaces. The focus is on all aspects of
    the development process based on common development methods, including
    planning, design and production of digital media tasks.

    Here you’ll learn:
    We are going to work further on implementing elements from agile, incremental
    development methodology (SCRUM).We are also going to work with testing
    (usability, think aloud) in order to iterate, refine and optimise the digital media
    production (the campaign website) the students are going to develop during the
    theme We are going to talk further on - and learn how to prioritise tasks (poker
    planning) And we are going to work with Social Media and learn how to - and how
    important it is for digital media platforms (both physical, e.g. different screens - but
    also digital formats e.g. web sites and social media presence (FB, instagram,
    youtube etc.) to be considered as a collective part of the whole communication - and as such argue in favour of the value-adding nature of solutions for digital user
    interfaces.

    User experiences:
    The subject area comprises the design and development of digital experiences with a
    focus on understanding the user, the user’s interaction with solutions as well as on
    evaluating and testing solutions, including the use of data.

    Here you’ll learn:
    We are going to work very much in a co-creative mode, where the users and their
    preferences are going to be essential for how the campaign is going to be developed
    and executed. We are going to visit an elementary school several times where you
    will be given the ability to conduct various different tests - both when conceptualising
    the campaign and verifying its functionality. We are going to work with surveys, focus
    group interviews, Bipolar emotional response test and think aloud testing. You are
    going to use your previous obtained knowledge to produce proper personas,
    customer journeys and user scenarios to be used when developing your campaign
    prototypes. We are going to work with digital touchpoint(s) and the digital user
    journey as planning and assessing tools when working with user-centred content
    production.

    Content production:
    The subject area comprises content production for selected digital media. The focus
    is on understanding digital media and relevant types of content as well as on the
    dissemination and use of data.

    Here you’ll learn:
    Video as a content format being used when conducting targeted communication
    towards stakeholders - here primarily users/customers. We are going to work on
    various different media platforms. We are going to discuss and learn about what
    different user experiences related to the digital platforms in question might mean to
    production of content for the different platforms.

    Business:
    The subject area comprises business models, data understanding, the basis of
    existence of a business and the multimedia designer’s role in the value chain.

    Here you’ll learn:
    You are going to be introduced for different models for analysing stakeholders and
    competitors. You are going to conduct your own stakeholder- and competitor analysis
    and use obtained data/knowledge for developing a sound (communication) strategy.
    You are going to be introduced for and work with The golden circle - a model for
    framing a company’s strategic intent - as well as value- and selling propositions to
    frame the more strategic intentions and communicative goals of your forthcoming
    campaign. And you are going to work with translating the strategic and
    communicative intent to a concrete communication campaign.

    Technology:
    The subject area comprises understanding and exploration of technologies that form
    digital media products and digital media production.

    Here you’ll learn:
    The technology being used during the theme is first and foremost already obtained
    knowledge from previous themes. Students will be encouraged to use their present
    programming skills and the tools they already have been taught. But it is not a
    requirement that the final solution is programmed. A clickable prototype using e.g.
    Adobe XD is equally acceptable.
    Working with the digital customer journey and the digital touchpoint of the campaign
    initiates a need for considerations about how data should be managed and gained
    access to when working with optimising the user experience. This will also be
    discussed during the theme.
    Within the technology field we will also teach further on the topic video. You will be
    taught further on sound and sound editing as well as After effects.

    All:
    Here you’ll learn:
    According to execution of complex digital media productions, you will learn about how
    to make and distribute Youtube ads. When working with collecting data from both
    users (preliminary interviews about e.g. media habits, concept tests, prototype tesa
    and usability tests), client (interview, feedback on midway - and final pitch) and
    market (stakeholder- and competitor analysis), you will also learn how to acquire new
    knowledge to be used both for creating user interfaces - and complex digital content

    Knowledge

    User interface development :
    • knowledge of key methods and tools related to project management and estimation of digital media productions
    • knowledge of the tools and data applied in the profession to optimise digital media production

    User experiences:
    • knowledge of relevant theories, tools and methods for the design and programming of digital user experiences, and the ability to account for the choice of tools and methods based on practice

    Content production:
    • knowledge of the methods and theories applied in the profession for complex digital content production

    Business:
    • an understanding of the company’s external environment, including its stakeholders, and the company’s resource base.
    • an understanding of the relationship between the business models used and complex digital content production.

    Technology:
    knowledge of key technologies for data management in relation to optimising user experiences

    Skills

    User interface development :
    • assess and argue in favour of the value-adding nature of solutions for digital user interfaces

    User experiences:
    • assess and apply a user-centred method in connection with a digital media production.
    • plan and assess project management in user-centred content production

    Content production:
    • communicate and justify digital solutions for content production to stakeholders from the digital media industry
    • apply and combine forms of expression for the design and production of digital user experiences on selected media platforms

    Competences

    All:
    • identify relevant theories, methods and tools for the execution of complex digital media productions
    • acquire new knowledge and skills within the programming and design of complex user-centred user interfaces.
    • acquire new knowledge, skills and competencies within the design and production of complex digital content.

  • Type of instruction
    This Theme consists of four weeks/modules, which are planned to gradually support each other. Various tools and methods will be introduced to the students when they need them - according to their work flow and development process - e.g. prior to analysing the market and the competitors, the students will be taught a competitor analysis, get to know about stakeholders and how to analyse them. The students will work in groups of ideally 5 (3 - 5) persons in a collaborative teamwork structure, where all team members are obliged to share knowledge and findings, giving every team member the ability to explain every piece of the work e.g. analysis, research, production etc. that other team members might have contributed with.

    The working processes and teaching methods will be lectures, individual work, group work, research and reading books/articles, practicing the design process/documentation and producing video and a digital prototype. The students will prepare and conduct different kind of tests from concept to usability and learn the process of presenting the documentation of their process both as written documentation and as a pitch to the client.
  • Subject/module requirement for participation

    Academic requirement for participation
    It is required that the students have been passing the 1st semester exam and are able to develop responsive and dynamic prototypes using HTML, CSS, JavaScript and git. That the student has skills for creating, testing and improving usability in websites.

    Equipment needed to participate
    It is required that the student is fully equipped with suitable hardware (laptop or alike) and software (common programs) and has bought/downloaded/printed the required literature before the start of the theme.

  • Exam

    The learning outcomes of the exam are identical with the learning outcomes of the subject(s)/modul(es)

    Exam in one or more subjects
    Subject/module is tested with the following modules
    The purpose is to test students understanding of theory, methods and tools gained through participation in the mandatory programme elements: Design and programming of digital user interfaces 2 and Design and programming of digital content 2.

    The exam must demonstrate the students' ability to:
    • communicate with partners,
    •develop an interactive digital product, taking into account the stakeholders
    • complete a project in a team.
    Type of exam
    Combined written and oral examination
    The exam covers national programme elements of the second semester and is based on the product, report and process.

    The exam consists of three elements:
    1. Presentation!
    2. Examination!
    3. Grading!

    The details of the duration of the exam will be published on the learning platform for Multimedia Design and communicated til the co examiner.
    Type of assignment
    The project work must be interdisciplinary and problem oriented. It must result in a functional digital prototype and a report documenting the development work and the product.

    The detailed requirements for the project are dechribed on the learning platform for Multimedie Design and the discription must ensure wide combination of significant areas of the second semester teaching. The project description defines the requirements for group size product scale and process documentation. The project description will be available to students examiner and external examiner at the start of the project period.
    Formal requirements
    A functional digital prototype and a project report must be handed in. The report must not exceed 18 standard pages for one student+ 8 standard pages for each additional group member. Front page, table, of contents, bibliography and appendices are not included in the maximum number of pages.

    A standard page is 2,400 characters including spaces and footnotes. For reports prepared in a group the individual student's contribution must appear clearly from the report.
    Individual exam or group exam
    Individual or group, 1-5 max participants
    Exam languages
    English
    Type of evaluation
    7-point grading scale
    Examiners
    External censure
    Exam criteria
    The exam is assessed by an examiner and an external examiner according to the 7 point grading scale. Students are given one grade based on an overall assesment of the report, digital prototype, presentation and individual performance at the exam. The performance is assessed in relation to the fulfilment of the learning objectives in the second semester described in the curriculum.
  • Additional information
    Hand-ins
    06.01.01 Collaboration agreement
    06.02.01 Concept description - to be used when pitching you concept for YFU."
    06.04.01 Process documentation - usertest log (including your design
    documentation)
    06.04.02 Final pich for YFU - including an URL to your campaign website and link to
    you video(s)"

    Feedback
    06.01.01 A/NA on Fronter by JEC
    06.02.01 A/NA on Fronter by JEC and KMAM and oral feedback by YFU
    06.04.01 A/NA on Fronter and oral feedback by IDWH and KMAM
    06.04.02 A/NA on Fronter by JEC and IDWH - and oral feedback by YFU, JEC and
    IDWH

    Assessment
    Assessment of the students
    All submissions to Fronter, submitted prior to deadline will be assessed and judged Accepted or not Accepted (A/NA). The midway pitch as well as the final pitch will be assessed orally by representatives from YFU and the present teachers.

    The submission “design process - user test log (including design documentation)” (06.04.01) will also be assessed orally during coach meetings with the individual work teams.

    Assessment of the theme
    The standard theme evaluation will be used.
54
hours of teaching
110
hours of preparation
The figure shows the extent of workload related to the subject divided into different study activities.

In the subject T06: User Centered Design (EN) you will receive 54 hours of instruction, which corresponds to 72 lessons (1 lesson = 45 min.) and 33% of your total workload for the subject.

The teaching primarily consists of the following activities: internal lecturers, group work.
The preparation primarily consists of the following activities: reading your own notes, reading the curriculum, group work.

Read about KEAs Study Activity Model

*KEA can deviate from the number of hours if this is justified by special circumstances